Refund Policy
Commercial milestones, cancellation guidelines, and refund protocols.
1. Scope of Bespoke Engineering Services
ROPO Technologies specializes in tailor-made software architecture, custom ERP systems, and specialized engineering manpower allocation. Because our deliverables involve dedicated developer hours and custom intellectual assets rather than mass-produced retail goods, payments are governed strictly by milestone deliverables.
2. Project Cancellation Prior to Development
A client may request project cancellation prior to the commencement of active code development. In such events:
- Costs incurred for initial discovery workshops, architecture wireframing, and domain/cloud provisioning will be calculated and deducted from the project deposit.
- The remaining balance of the initial mobilization advance will be refunded within 14 business days to the originating bank account.
3. Milestone Completion & Non-Refundable Clauses
Once a project milestone (e.g., UI/UX approval, Database schema build, API integration, or Module delivery) has been verified, demonstrated, and accepted by the client, the milestone fee allocated to that verified stage is non-refundable under any circumstances.
4. Third-Party Costs & Infrastructure Expenses
Direct expenses incurred on behalf of the client for third-party subscriptions, dedicated VPS cloud servers (e.g., AWS, Neon, Vercel), SSL certificates, Google Play / Apple App Store developer account fees, or WhatsApp API credits are completely non-refundable once procured.
5. Technical Remediation Commitment
In the event of an operational defect or divergence from mutually agreed specifications, ROPO Technologies commits to assigning senior software engineers to rectify, debug, and realign the system to meet contractual deliverables before any refund dispute is entertained.
6. Refund Request Procedure
All formal cancellation or refund inquiries must be submitted in writing with project references to: ropotechnologies@gmail.com.